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Frequently asked questions

Where can I download the user guide for the MiND by Bank Mestika application?

You can download MiND by Bank Mestika App User Guide here

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What documents are required to open an account?

The required document is an e-KTP (Electronic ID Card).

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Is MiND by Bank Mestika registered with OJK & guaranteed by LPS?

PT Bank Mestika Dharma, Tbk. is licensed and supervised by Financial Service Authority (OJK), Bank Indonesia, and also a guaranteed member of Indonesia Deposit Insurance Corporation (LPS). The maximum amount of deposit insured by LPS per customer per bank is Rp2 billion. To find out the LPS Deposit Insurance Rate, please access lthis link.

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How do I log in to the MiND by Bank Mestika app?

You can log in using your mobile number and password, or through Biometric Login.

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I forgot my password. How can I reset it?

You can reset your password on the MiND by Bank Mestika app login page by selecting "Forgot Password" and following the instructions provided.

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Can I log in using fingerprint or Face ID?

Yes, simply activate the biometric feature from the Profile menu in the app.

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I changed my phone. How can I log in again?

Please download the MiND by Bank Mestika app from the App Store or Play Store, then enter your registered mobile number and the OTP code.

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How do I transfer to another bank with MiND by Bank Mestika?

After logging in to the MiND by Bank Mestika app, select the Transfer menu, choose the destination bank, and enter the recipient’s account number.

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Does MiND by Bank Mestika support BI-FAST transfers?

Yes, MiND by Bank Mestika supports BI-FAST transfers.

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Can I pay bills using MiND by Bank Mestika?

Yes, simply go to the Pay & Buy menu on the main page of the MiND by Bank Mestika app.

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How can I view MiND by Bank Mestika promotions or offers?

You can find exciting promotions in the MiND by Bank Mestika app under the News section and follow the applicable terms and conditions.

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How can I view my transaction history?

You can check your transaction history on the Account page, then select the Transaction History tab.

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How do I view my monthly My MiND transaction statement?

Go to the Account page, select your account, then choose More and E-Statement.

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Does MiND by Bank Mestika provide a debit card?

Yes, MiND by Bank Mestika provides a physical debit card with the GPN logo.

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Can I withdraw cash with the MiND by Bank Mestika debit card?

Yes, withdrawals can be made at Bank Mestika ATMs, ATM Bersama, or PRIMA network ATMs according to applicable terms and conditions.

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Is there a fee for replacing the MiND by Bank Mestika debit card?

Yes, a replacement fee of IDR 50,000 applies.

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What should I do if my debit card is lost or stolen?

If your card is lost, you can block your debit card through the app. If you experience issues with transactions, please immediately contact MestikaCall 14083.

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